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Refund & Returns

REFUND + RETURNS POLICY

Winston Wolfe will happily accept returns within seven (7) days from date of delivery and provide you with store credit to the value of your purchase (less shipping), or exchange your item for another – provided the goods arrive to us in perfect condition, have not been worn, washed, altered in any way and have the original swing tags attached.

For international customers, Winston Wolfe allows the same policy to apply but we allow up to fourteen (14) days from date of delivery for all overseas returns.

Please note that all sale items are final sale and are exempt from the returns policy. 

Please e-mail myorder@winstonwolfe.com.au if you wish to make a return and we will send you a Returns Authorisation From which must be completed and returned with your order. On this form you may select whether you wish to receive store credit or an exchange – in the event of an exchange, please include the full item description, Style code, colour and size required for the item you would like to exchange for. If the item you wish to exchange for sells out while we are waiting to receive your return, we will automatically issue you with store credit.
Store credits are valid for THREE (3) months from date of issue. We reserve the right to deem any outstanding credit values null and void after the expiration date.

 

HOW TO MAKE A RETURN

Send an e-mail to myorder@winstonwolfe.com.au to notify us of your intention to return – keep in mind the 7 day return policy for Australian customers and 14 days for international customers. Include your contact details as well as information regarding the item you are returning such as the style code, size, colour and date of purchase. A Returns Authorisation From will be e-mailed to you, which must be completed and returned with your order. On this form you may select whether you wish to receive store credit or an exchange.

It is the customer’s responsibility to ensure the returned goods are returned and received on time, within the relevant time frame, and sent to us using a viable postal or courier option. All return shipping costs are the responsibility of the customer, except for faulty items for which we are happy to reimburse.
We reserve the right to refuse any return that is received without prior authorisation from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorised returned item, return shipping and handling costs will be passed on to the customer.

All items being returned should be sent via registered or express post and packaged well, as we do not accept responsibility for items that are lost or damaged during transit.

 

WHERE TO SEND YOUR RETURN

Please send the item with all swing tags attached, a copy of your invoice and completed Returns Authorisation Form to:
P.O BOX 5366
STAFFORD HEIGHTS, QLD, 4053
AUSTRALIA.

Notify us by e-mail once you have returned the item and provide us with the registered or express post tracking number. Without this tracking information your return may be over-looked and fall outside of the accepted time frame for returns.

 

FAULTY ITEMS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. All washing, laundering and fabric care instructions must be strictly followed as we are unable to assist if the item has been damaged in any way due to negligence on your part. Items damaged as a result of wear and tear are not considered to be faulty.

If you believe you have a faulty item, please e-mail myorder@winstonwolfe.com.au immediately for further instructions. We will endeavor to repair any faulty item or replace it with the same product, subject to availability. If neither option is possible, then a full refund will be given.

All items are checked prior to dispatch and best measures are taken to ensure safe delivery, however if you do receive faulty goods please notify us within 2 days of receiving your goods. We will only accept faulty goods returned in proper condition as set out below.

Goods are classified as faulty if they are received damaged.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items.

You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact myorder@winstonwolfe.com.au.

 

UNFULFILLED ORDERS

We endeavour to maintain an up-to-date inventory of all items stocked in our e-boutique however, in the unlikely event that an item you have purchased has sold out, you will be notified by e-mail as soon as possible.X

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